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FAQ | Zadukata - Multipurpose Ecommerce Store

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FAQs

A. You can browse the site or use our search engine to find your desired products. You can then add them to your cart and click on place order. You let us know your address, select a delivery time – and date, you are done. A Zadukata representative will then deliver your order right to your home or office.
A. The delivery fee across the Sylhet City is Tk.35.00 for below order of Tk.1800.00 and free for above Tk.1800.00
A. You can always call 01942911300 or mail us at zadukatabd@gmail.com.
A. We deliver from 10.00 am to 7.00 pm every day. You can choose from available slots to find something that is convenient to you.
A. A Zadukata representative will call you as soon as they are at your house to let you know about your delivery.
A. We accept cash on delivery and we also have Online Credit Card and Online bKash service. Don’t worry, our Zadukata representatives should always carry enough change.
A. We are currently serving Sylhet City area.
A. We are always open to new suggestions and will add an item to our inventory just for you.. You can also call 01942911300 or mail us at zadukatabd@gmail.com to add an item to our inventory.
A. Please Immediately call 01942911300 and let us know the problem.
A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available.
A. Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner store. So, there is really no reason to not buy from us.
A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
A. We use our own fleet to deliver. Our goal is to deliver the products to your place on time.
A. We offer a refund or return policy of seven (7) days on most unopened or unspoilt packaged products. • For perishable products such as milk, fruits, and fresh vegetables, we have a one (1) day return policy. • Diaper items must be returned for refunds before 10% or 3 pieces (whichever comes first) have been used. • Certain products; Face Mask, Disposable Vinyl Gloves, Alcohol Pads, and Covid Testing Kits are not acceptable for refund or return either opened or unopened.
A. No, for any sort of issue, we will update the credit to your Zadukata account.
A. We try to provide the best deals in Sylhet City and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 100 and our list price is Tk. 92 -- the product is already sold at an 8% discount. This means that if the user applies a discount code for a 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 92.
A. Absolutely. Our hotline is 01942911300
A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back to the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.
A. We have deals with primary producers, manufacturers, and importers. We only sell authentic products.
A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.
A. You can only delete a Zadukata Account through an Android or IOS App. Go to the profile section, below you will see the settings option there you will find the option to delete your account.
A. If you delete your account: • All your personal & account information will be removed and cannot be accessed by any means • This action cannot be undone
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